Privacy Policy

Privacy Policy Location Information: ToraRide collects and uses location data to enable core services such as matching riders with drivers, providing accurate ETAs, and ensuring trip safety. Location may be accessed in the background during active rides or deliveries to support navigation, dispatch, and tracking. We do not use location data for advertis ToraRide values your privacy. We collect basic details such as name, contact info, payment data, and ride history to provide safe and reliable services. Your information is used for booking, payments, safety checks, and app improvements. Data is shared only with drivers, passengers, trusted partners, or authorities when required. We secure your data with encryption and retain it only as needed. You may update or delete your account anytime.

Effective Date: 10/01/2026

Last Updated: 09/01/2026

1. Introduction

Your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your information when you use our cab booking services. By using the app, you agree to the practices described here.

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2. Information We Collect

- Personal Information: Name, phone number, email address, payment details.

- Location Data: GPS coordinates for pickup and drop‑off, route navigation, and service availability.

- Ride Details: Trip history, driver/rider ratings, and service category chosen.

- Device Information: App version, operating system, and device identifiers.

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3. How We Use Your Information

- To connect riders with drivers and complete bookings.

- To calculate fares and provide accurate trip estimates.

- To improve safety, including verifying locations and monitoring rides.

- To enhance user experience through personalization and app improvements.

- To comply with legal obligations and resolve disputes.

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4. Sharing of Information

We do not sell your data. We may share information only in these cases:

- With drivers to complete your ride.

- With payment processors to handle transactions securely.

- With law enforcement or regulators when required by law.

- With service providers who help us operate the app (e.g., cloud hosting).

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5. Data Security

We use encryption, secure servers, and access controls to protect your information. While no system is 100% secure, we continuously update our safeguards.

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6. Your Rights

- Access and review your personal data.

- Request corrections or updates.

- Request deletion of your account and data (subject to legal requirements).

- Control location permissions through your device settings.

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7. Children’s Privacy

Our services are not directed to children under 18. We do not knowingly collect data from minors.

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8. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated through the app or email.

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9. Contact Us

If you have questions or concerns, contact us at:

📧 info@toraride.com

📞 +263719626884